Cancellation Policy

General rule

Subscribers may cancel their paid subscription at any time. Cancellation shall be effective upon the Subscriber's submission of a cancellation request through the Service’s account management interface or via written notice to Customer Service at support@parfectperformance.com.

Effect of cancellation

• Access period: Following cancellation, the Subscriber shall retain access to and use of the Service for the remainder of the paid subscription term (the “Paid Period”). Upon expiration of the Paid Period, the Subscriber’s right to access and use the Service shall automatically terminate.
• No automatic renewal: Subscriptions do not renew automatically. To continue using the Service after expiration, the Subscriber must affirmatively purchase a new subscription.
• No prorated refunds for partial periods: Cancellation does not entitle the Subscriber to a prorated refund for unused time within the Paid Period, except where a refund is explicitly granted under the Refund & Dispute Policy or as required by applicable law.
• Data retention and account content: Following expiration of the Paid Period, Parfect Performance may suspend or delete account data in accordance with its data retention practices. Subscribers concerned about data portability or retention should export or request their account data prior to account expiration. See the Privacy Policy section below for data retention specifics and procedures for exporting or requesting deletion.

Special rule — Individual monthly subscriptions

Processing fee option: For Individual customers who purchase a monthly subscription, Parfect Performance permits cancellation at any time. Where permitted by applicable law, a cancellation may be accepted subject to a processing fee of USD $5 (the "Processing Fee"). The Processing Fee will be charged or deducted from any refund in accordance with the Refund & Dispute Policy and applicable law.

Legal limitation and fallback: If applicable law in the Subscriber’s jurisdiction prohibits charging a cancellation Processing Fee (for example, where mandatory cooling-off or withdrawal rights apply), then such statutory rights will control and the Processing Fee will not be applied. In such jurisdictions, you may exercise any statutory right to withdraw in accordance with applicable rules (for example, EU/Poland 14-day distance-sale withdrawal rules where applicable).

Timing of cancellation relative to invoicing

Before invoice issue: To avoid being charged for an upcoming billing period, you should submit a cancellation request before the next invoice is issued.

After invoice issue: If an invoice for a billing period has already been issued to you, you remain obligated to pay that invoice. Cancellations submitted after an invoice has been issued will be effective at the end of the billing period covered by that invoice: you will retain access to the Service until the end of that billed period, and access will terminate at the end of the billing period.

Cancellation procedure

1. Send a written cancellation request to m_bargenda@parfectperformance.com providing the account email and transaction details.
2. If a Processing Fee is applicable and permitted by law, we will notify you of any amount to be deducted or charged in connection with your cancellation and (if a refund applies) the net refund amount.
3. We will confirm the effective date of cancellation and the date on which access will terminate.

Suspension and termination by operator

Parfect Performance reserves the right to suspend or terminate any subscription for breach of the terms of service, violation of applicable law, or failure to pay fees. In the event of termination for cause, the Subscriber may not be eligible for refunds or data restoration, subject to applicable law.

Note: The availability and enforceability of the Processing Fee and certain cancellation rules depend on applicable consumer protection and contract laws in the Subscriber’s jurisdiction. If you are a consumer in the European Union, Poland, or other jurisdictions with statutory withdrawal or enhanced consumer protections, those statutory rights may restrict or override contractual cancellation fees or processing charges.

If you have questions about how these rules apply to you, please contact Customer Service at m_bargenda@parfectperformance.com. Consider seeking legal advice where necessary.